PRIVACY POLICY

PRIVACY POLICY

Last Updated: [Insert Date]

This Privacy Policy ("Policy") describes how Pratyaksha Agrotech Private Limited, operating under the brand Little Sapling®? ("Company", "we", "us", "our"), collects, uses, stores, shares, and protects personal information of users and customers ("you", "your"). This Policy applies to all interactions through our physical retail stores, website www.littlesapling.in, mobile interfaces, WhatsApp/phone ordering, delivery services, and any other digital or offline touchpoints.

By accessing or using our services, you consent to the collection and use of your information in accordance with this Policy. If you do not agree, please do not use our services.

1. Company Details

• Legal Entity: Pratyaksha Agrotech Private Limited
• Brand Name: Little Sapling®?
• Website: www.littlesapling.in
• Registered Office: [Insert Registered Address]
• Contact Email: [Insert Official Email]

2. Information We Collect

We may collect the following categories of information:

2.1 Personal Information

• Full name
• Mobile number
• Email address
• Delivery address
• Billing information (excluding complete card details)
• Government-issued identifiers are not intentionally collected unless required by law

2.2 Transactional Information

• Order details
• Payment mode and transaction status
• Delivery instructions and preferences
• Customer support communications

2.3 Technical & Usage Information

• IP address
• Device type, browser type, operating system
• Pages visited, time spent, clickstream data
• Date and time of access

2.4 Offline Information

• Information provided during in-store purchases
• Phone call or WhatsApp conversations with customer support

3. Cookies & Tracking Technologies

3.1 What Are Cookies?

Cookies are small text files stored on your device to enhance website functionality, analyze usage, and improve user experience.

3.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality such as cart, checkout, and security.
• Performance Cookies: Help us understand how users interact with the website.
• Functional Cookies: Remember preferences such as location or language.
• Analytics Cookies: Used to analyze traffic and improve services.

We do not use cookies to collect sensitive personal information.

3.3 Managing Cookies

You may control or disable cookies through your browser settings. Disabling cookies may affect website functionality.

4. Purpose of Data Collection

We collect and use information for:

• Processing and delivering orders
• Customer communication and support
• Payment processing and fraud prevention
• Improving products, services, and user experience
• Sending transactional updates and service-related notifications
• Legal compliance and dispute resolution

5. Legal Basis for Processing

Your information is processed based on:

• Consent provided by you
• Performance of a contract (order fulfillment)
• Compliance with legal obligations
• Legitimate business interests

6. Data Sharing & Disclosure

We may share information with:

• Delivery partners and logistics personnel
• Payment gateway providers
• IT service providers and analytics partners
• Government or regulatory authorities, if required by law

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

7. Data Retention

• Personal data is retained only as long as necessary for business or legal purposes.
• Transactional records may be retained as required under tax and accounting laws.
• Inactive user data may be anonymized or deleted periodically.

8. Data Security

We implement reasonable technical and organizational measures to protect personal data, including:

• Secure servers and firewalls
• Access control and internal data policies
• Limited access to authorized personnel only

However, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

9. User Rights

Subject to applicable laws, you may:

• Request access to your personal data
• Request correction or update of inaccurate data
• Withdraw consent for marketing communications
• Request deletion of data (subject to legal obligations)

Requests may be sent to the contact details provided below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Users are advised to review third-party privacy policies independently.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on the website and shall be effective immediately upon publication.

13. Grievance Redressal

In accordance with applicable Indian laws, grievances may be addressed to:

Grievance Officer
Name: [Insert Name]
Email: [Insert Email]
Address: [Insert Address]

14. Governing Law & Jurisdiction

This Policy shall be governed by the laws of India. Courts at New Delhi, India shall have exclusive jurisdiction.

By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.